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Terms That Cover Your Account on 69999

These terms set out what you agree to when you open and use an account on 69999 — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account Holder RulesWallet & Payment TermsEligibility by RegionAccount SecurityHow to Contact Us
69999 Terms That Cover Your Account on 69999
REACH OUR TEAM

Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes — such as a bKash or Nagad deposit that has not reflected in your account — include your transaction reference when you write in.

Live Chat Open the chat window from your account dashboard. Our team responds to terms and account queries directly, so keep your account ID ready when you start the conversation.
Email Support Send your query to our support address listed in your account settings. For payment disputes, attach your bKash, Nagad, or Rocket transaction confirmation for faster handling.
Help Centre Our help centre covers common terms questions — account suspension, wallet limits, and eligibility checks. Search by topic or browse the account rules section directly.
HOW WE OPERATE

How 69999 Handles Your Account and Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct it, or close your account at any time through the account settings page or by contacting support.

Account Security

Your account is protected by OTP verification on login. If you notice activity you did not authorise, lock your account immediately from settings and contact support with your registered mobile number.

Data Retention

We keep transaction records — including bKash, Nagad, and Rocket payment history — for the period required by applicable regulations. Account data is deleted after closure once retention periods expire.

Your Rights

You can request access to your personal data, ask for corrections, or raise a complaint about how we handle it. Submit requests through the support email listed in your account settings.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the account flow performs on mid-range Android devices. You can manage cookie preferences in your browser settings.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to deposits and withdrawals in Bangladesh.

Yes. Any deposit you make through bKash, Nagad, or Rocket is covered by these terms from the moment the transaction is confirmed on your mobile wallet. Keep your payment reference in case you need to raise a query.

Access depends on your local law and the regions we currently serve. We do not make eligibility decisions on your behalf — check whether online gaming is permitted in your location before opening an account.

We will notify you through your registered account before changes take effect. If you continue using your account after the notice period, that counts as acceptance. You can close your account if you do not agree.

Send a data access request to the support email in your account settings. Include your registered mobile number and account ID so we can verify your identity before releasing any information.

Lock your account immediately from the security section in settings, then contact support via live chat or email. Provide your registered mobile number and the approximate time of the activity you are querying.

Yes. You must meet the age requirement in your jurisdiction and access must be lawful in your region. We reserve the right to suspend accounts that do not meet eligibility criteria under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.